TOEIC® Reading Practice Test 05

To: All Departments From: Information Technology Re: Email System Upgrade On Saturday, April 12, our email system (1)____ to a new platform with improved storage and stronger security. The upgrade will take place overnight, and access will be unavailable from 11:00 P.M. until 6:00 A.M. (2)____ When you log in on Monday morning, all of your existing messages and contacts will already be in place. No action is required on your part beforehand. After the upgrade, you may notice a slightly different layout, but the main features will work exactly as (3)____. A short guide explaining the changes will be posted on the company intranet. If you experience any problems, please (4)____ a support ticket through the help desk.

NOTICE: New Office Recycling Program Starting next Monday, Delmar Publishing will introduce a company-wide recycling program. New sorting bins (1)____ on every floor, clearly labeled for paper, plastic, and general waste. Employees are asked to rinse containers before placing them in the plastic bins and to flatten cardboard boxes to save space. Please do not put food waste in the recycling bins, (2)____ it can contaminate the other materials. (3)____ For this reason, a separate compost bin will be provided in each kitchen. We hope everyone will support this effort to reduce the amount of waste the company sends to landfill. Together we can make a (4)____ difference.

Local Bakery Expands to Second Location Harborview Bakery, a favorite among residents of the waterfront district, will open a second shop in the Elmwood neighborhood this fall. (1)____ The new location will offer the same fresh breads and pastries that have made the original store so popular. Owner Teresa Lim said the decision to expand (2)____ years of steady growth and frequent requests from customers living farther from the coast. "We wanted to bring our bread closer to the people who love it," she explained. The Elmwood shop will also feature a small seating area (3)____ customers can enjoy coffee and a snack. Ms. Lim expects the new store to hire about a dozen employees, (4)____ several from the surrounding community.

Dear Mr. Petrov, Thank you for letting us know about the delay with your recent furniture order. We sincerely apologize that your dining table (1)____ on the promised date. After checking with our warehouse, we discovered that the shipment was held up by an unexpected inspection at the port. Your table is now on its way and (2)____ arrive within the next five business days. You will receive a tracking link by email shortly. To make up for the inconvenience, we have refunded your delivery charge in (3)____. The refund should appear on your statement within a week. (4)____ Sincerely, Customer Support Team

NOTICE TO ALL GYM MEMBERS Summit Health Club Please be advised that the swimming pool will be closed for its annual deep clean from Monday, September 7, through Wednesday, September 9. The pool deck, saunas, and changing rooms in the pool wing will also be inaccessible during this time. All other facilities, including the weights floor, studios, and group classes, will operate on their normal schedule. Members who use the pool as part of their routine may wish to try one of our aquatic-alternative classes, listed at the front desk. We apologize for any inconvenience and thank you for your understanding. — Facilities Team

GREENLEAF LAWN CARE A healthier yard, all season long. Tired of spending weekends on yard work? Greenleaf Lawn Care handles mowing, edging, and seasonal cleanups so you can enjoy your garden instead of maintaining it. Our crews are fully insured and use quiet, low-emission equipment. Sign up for a season package now and your first two visits are half price. There is no long-term contract, and you can pause service anytime with a week's notice. Request a free quote at www.greenleaflawncare.com or call (555) 0198 to get on the schedule.

Aiden Walsh (3:02 P.M.): Team, the client wants to move the review call from Friday to Thursday. Does that work? Sofia Marchetti (3:04 P.M.): Thursday afternoon is fine for me. Morning I'm at the supplier site. Aiden Walsh (3:05 P.M.): Good, afternoon it is. Ravi, are you free? Ravi Menon (3:06 P.M.): I have a 2:00, but I can join by 3:30. Can we start then? Aiden Walsh (3:07 P.M.): Let's aim for 3:30 so everyone's on. I'll send an updated invite. Sofia Marchetti (3:08 P.M.): Perfect. I'll have the slides ready by then.

To: Beatriz Alvarado From: Nathan Crowe, Alumni Office Subject: Your talk at the Careers Evening Date: October 2 Dear Ms. Alvarado, Thank you for agreeing to speak at our annual Careers Evening for graduating students on November 6. I am writing to confirm the arrangements and to request a couple of items. Your session, "Building a Career in Environmental Engineering," is scheduled for 6:30 P.M. in Lecture Hall C, with a 30-minute slot followed by 15 minutes for questions. Could you please send us a short professional biography of about 90 words, along with the final title of your talk, by October 25 so we can print the program? We will provide a laptop, a clicker, and a microphone; you need only bring your slides on a USB drive. Refreshments for speakers will be served in the foyer from 6:00. We are delighted to have you back on campus. Best regards, Nathan Crowe

WESTON — Tidewater Pottery, a studio that has sold handmade ceramics at the Weston craft market for twelve years, will open a permanent storefront on Alder Street next month, owner Priscilla Vaughan announced. The move follows steady growth in demand. "At the market we could only sell what fit on a single table," Ms. Vaughan said. "Customers kept asking where they could see the full range, so a proper shop made sense." The new store will display the studio's complete collection and will also host occasional weekend demonstrations, where visitors can watch pieces being thrown on the wheel. Ms. Vaughan noted that the studio will keep its market stall as well, to reach weekend shoppers. A soft opening is planned for the first Saturday of next month, with a larger celebration to follow later in the season.

MEMORANDUM To: All Reception Staff From: Colette Barnes, Office Manager Date: March 5 Re: New visitor sign-in procedure Beginning Monday, March 16, all visitors must be registered using the new tablet at the front desk rather than the paper logbook. The change will improve building security and let us print visitor badges on the spot. When a visitor arrives, tap "New Visitor," enter their name and the person they are meeting, and the tablet will notify that employee automatically and print a badge. Please ask visitors to wear the badge at all times and to return it to the desk when they leave. Please note that contractors and delivery drivers should continue to use the separate loading-dock entrance and do not need to sign in at the front desk. If you have questions, see me before Friday.

www.thornfieldgardens.com/tickets Visitor Information — Thornfield Historic Gardens Hours: Open Wednesday–Sunday, 10 A.M.–5 P.M. Closed Mondays and Tuesdays. Admission: Adults $16, seniors and students $11, children under 10 free. A family ticket (two adults and up to three children) is $40. Season passes offer unlimited visits and are excellent value for frequent guests. Getting Here: Thornfield is a fifteen-minute bus ride from the town center; the number 9 bus stops directly outside the gates. On-site parking is plentiful and free for all visitors. Guided Tours: Volunteer-led tours of the walled garden depart at 11 A.M. and 2 P.M. and last about forty-five minutes. Tours are included with admission but have limited spaces, so please sign up at the ticket booth on arrival.

Reviewed by Marisol E. ★★★★☆ Weekend stay at the Alderwood Inn The Alderwood Inn was a charming choice for a quiet weekend away. Our room was tastefully decorated, the bed was wonderfully comfortable, and the window overlooked a peaceful courtyard garden. Breakfast, included in the rate, featured fresh pastries and locally roasted coffee. The staff were the highlight. When we mentioned it was our anniversary, they surprised us with a small dessert plate that evening — a lovely touch. My only criticism is that the inn has no on-site parking, so we had to use a public lot two blocks away. For a car-free traveler this would be no issue at all. We left relaxed and would gladly return.

Meridian Credit Union 40 Chandler Way, Ashbourne June 5 Dear Mr. Halloran, As one of our long-standing members, you are among the first to hear about a new feature we are adding to our online banking service. Starting July 1, you will be able to deposit checks directly from your phone by simply photographing them, without visiting a branch. Because your account has been open for more than seven years, we are automatically raising your daily mobile deposit limit to $5,000 — double the standard amount — at no cost to you. This higher limit is our way of recognizing your continued membership. There is nothing you need to do. The feature will appear in the latest version of our app, which you can update from your app store. Our member support line is available if you have any questions. Thank you for banking with Meridian. Sincerely, Deborah Lane Member Services Director

Larkspur Dairy to Open On-Site Visitor Center LARKSPUR (April 4) — Larkspur Dairy, one of the region's oldest family farms, announced it will open a visitor center at its property this summer. — [1] —. The center will feature a viewing gallery over the bottling line, a small museum of farming tools, and a shop selling the farm's cheeses. Owner Gareth Pell said the project reflects growing public curiosity about where food comes from. — [2] —. "People want to see how milk gets from the field to the carton, and we're happy to show them," he said. The center will be built in a renovated barn near the main entrance and staffed by both farm workers and seasonal guides. — [3] —. Admission will be free, though the farm hopes visitors will stop by the shop on their way out. Local tourism officials praised the plan. — [4] —. A ribbon-cutting is planned for the opening weekend, with tastings of the farm's newest cheese.

To: sales@crestlineworkwear.com From: t.mbeki@ridgeway-hotel.com Subject: New uniforms for our front-desk team Date: September 2 Hello, I manage the front desk at the Ridgeway Hotel and would like a quote for new uniforms. We need 24 jackets and 24 matching vests embroidered with our hotel logo, in a range of sizes. We would like to have the uniforms in time for our brand relaunch on October 20, so delivery by October 13 would be ideal. Our budget is around $2,000, including embroidery. Since fit is important for our team, would it be possible to order a single sample jacket first, so staff can confirm sizing before we place the full order? Please let me know what you can offer. Thank you, Themba Mbeki

To: t.mbeki@ridgeway-hotel.com From: sales@crestlineworkwear.com Subject: RE: New uniforms for our front-desk team Date: September 3 Dear Mr. Mbeki, Thank you for considering Crestline Workwear. We can meet your needs within your budget and timeline. For 24 embroidered jackets and 24 vests, the total comes to $1,860, including logo embroidery and delivery. Our jackets are machine-washable and come in sizes from XS to 3XL. To answer your question: yes, we can send a single sample jacket at no charge so your team can confirm the fit before committing. Once you approve the sample, the full order takes about ten business days, which leaves ample time before October 13. To proceed after approval, we ask for a 25 percent deposit. Just reply to get the sample on its way. Kind regards, Ingrid Sollberg Crestline Workwear

www.brightpathpublishing.com/careers Brightpath Publishing — Editorial Assistant (Kingsport Office) Brightpath Publishing produces travel and cookery titles. We are seeking an Editorial Assistant to support our editors through every stage of the publishing process. Responsibilities: • Proofread manuscripts and check facts • Coordinate schedules between authors and designers • Maintain the editorial calendar and meeting notes Requirements: • A bachelor's degree in English, journalism, or a related field • At least one year of experience in an office or publishing setting • Excellent attention to detail • Familiarity with a project-management tool such as Trello is preferred but not required We offer a collaborative team, health benefits, and a yearly book allowance. This is a full-time, on-site role. To apply, send your résumé and a short cover letter to careers@brightpathpublishing.com by August 5. Applications are reviewed as they arrive.

To: careers@brightpathpublishing.com From: elias.norberg@mail.com Subject: Application for Editorial Assistant Date: July 21 Dear Hiring Team, I am writing to apply for the Editorial Assistant position. My résumé and cover letter are attached. I graduated two years ago with a degree in journalism, and for the past eighteen months I have worked as an office assistant at a small magazine, where I proofread articles and kept our production schedule on track. I have a sharp eye for detail and enjoy the careful work of catching errors before they reach print. Although the posting lists it as optional, I have used the Trello project-management tool to organize our magazine's workflow and find it invaluable. I would be thrilled to contribute to Brightpath's travel and cookery list. Thank you for considering my application. Sincerely, Elias Norberg

www.claybournestudios.com/hire Claybourne Studios — Room Hire Rates Claybourne Studios offers modern rooms for rehearsals, seminars, and away-days near the arts district. Rooms: • The Sketch Room — seats up to 18 — $180 per day • The Palette Room — seats up to 45 — $360 per day • The Grand Atelier — seats up to 120 — $700 per day Catering (per attendee): • Light Start: coffee, tea, and fruit — $8 • Working Lunch: soup, sandwiches, and salad — $17 • Full Day: refreshments plus lunch — $22 (save $3) Every room includes a projector, movable whiteboards, and free Wi-Fi. Bookings must be confirmed at least ten days in advance. A 10 percent discount applies to bookings of three or more days. To reserve, e-mail hire@claybournestudios.com with your date, room, and catering choice.

To: hire@claybournestudios.com From: j.okafor@meridiandesign.com Subject: Booking for a team away-day on August 19 Date: August 4 Hello, I'd like to book a room for a one-day team away-day on Tuesday, August 19. We'll have 38 people, so we need a room that comfortably seats everyone. Please include the Full Day catering for all attendees, since we're running from 9 A.M. to 5 P.M. and want to keep the group together for meals. We'll also need an easel with a paper pad for a brainstorming exercise. Could you send an invoice once the booking is confirmed? Our finance office needs it before they can process payment. Thank you, Joy Okafor Meridian Design

CLAYBOURNE STUDIOS INVOICE #CS-6120 Bill to: Meridian Design Event date: August 19 Description ............................... Amount Palette Room (1 day) .................... $360.00 Full Day catering — 38 attendees × $22 . $836.00 Easel and paper pad ..................... $20.00 ------------------------------------------------------ Subtotal ............................... $1,216.00 Deposit received (25%) ................. –$304.00 ------------------------------------------------------ Balance due ............................ $912.00 Payment due by August 12. Thank you for choosing Claybourne.

RIVERBEND DANCE ACADEMY Autumn Evening Class Term Move to the music this autumn! Our evening dance classes are led by professional instructors and meet once a week for eight weeks. Class sizes are kept small, so early registration is recommended. This term's classes: • Beginner Ballroom • Contemporary Flow • Latin Social Dance • Tap for Beginners Fees: $120 per class, or $210 for any two. Comfortable clothing is all you need; no special shoes are required for beginners. Academy members receive a 15 percent discount. Register online at www.riverbenddance.com or at the studio desk by September 18.

Autumn Evening Class Schedule — Riverbend Dance Academy All sessions run 7:00–8:15 P.M. Class ..................... Day .......... Studio Beginner Ballroom ........ Monday ....... Studio 1 Contemporary Flow ........ Wednesday .... Studio 2 Latin Social Dance ....... Wednesday .... Studio 3 Tap for Beginners ........ Friday ....... Studio 1 Classes begin the week of September 22. Please arrive a few minutes early to your first session to check in at the desk.

To: info@riverbenddance.com From: hana.svensson@mail.com Subject: Checking my class schedule Date: September 14 Hello, I signed up last week for two classes — Contemporary Flow and Latin Social Dance — and I'm excited to start. However, I want to make sure they don't overlap. Could you confirm whether the two classes meet on the same evening? I can only attend one class per night, so if they conflict I'd like to switch Latin Social Dance to Tap for Beginners instead. Also, I'm an academy member, so I believe the member discount should apply to my total. Thank you, Hana Svensson

CityWheels Car Sharing Expands to Maple Ridge CityWheels, the hourly car-sharing service, added the Maple Ridge neighborhood to its network this week, its first location with vehicles parked directly on residential streets rather than in central lots. Members can now find a car within a short walk of most homes in the area. To celebrate, CityWheels is waiving the annual membership fee for anyone who joins before the end of the month. The company also released an updated app that shows real-time vehicle locations and awards a free hour of driving for every ten trips completed. "Our members told us the biggest hurdle was walking twenty minutes to reach a car," said operations lead Farid Naderi. "Putting vehicles on neighborhood streets solves that."

★★★☆☆ Reviewed by Priya D. I joined CityWheels as soon as it came to Maple Ridge, mainly because there's now a car parked just around the corner from me — no more long walks to the lot. The car was clean, fuel was full, and booking was quick. My complaint is the app. It showed the nearest vehicle correctly, but when I tried to extend my booking it kept crashing, and my free-hour credit never appeared after my tenth trip. I had to call support to extend the time. They were friendly and sorted it out. I'll stay for the convenience, but the app has bugs.

To: priya.d@mail.com From: f.naderi@citywheels.com Subject: Thank you for your feedback Date: May 22 Dear Priya, Thank you for joining CityWheels in Maple Ridge and for taking the time to review us. I'm glad the nearby parking made things easier, but I'm sorry the app gave you trouble. Our engineering team has fixed the crash you experienced when extending a booking, and the free-hour credit is now applied correctly. As an apology, I've added three free driving hours to your account, which you'll see the next time you open the app. Feedback like yours is genuinely valuable and helps us make the service better. I hope your next trip is trouble-free. Warm regards, Farid Naderi Operations Lead, CityWheels