TOEIC® Reading Practice Test 04

To: All Employees From: Facilities Management Re: Updated Parking Arrangements Beginning June 2, the north parking lot (1)____ for resurfacing and will remain closed for approximately three weeks. During this period, employees may use the overflow lot behind the distribution center. (2)____ A free shuttle will run between the overflow lot and the main entrance every ten minutes from 7:00 to 9:30 A.M. We understand that this may add a few minutes to your morning commute, and we appreciate your (3)____ while the work is carried out. The north lot will reopen with clearly marked spaces and improved lighting. If you have concerns, please (4)____ them to the facilities team by email.

NOTICE: Employee Mentorship Program Summit Technologies is launching a mentorship program designed to help new hires settle into their roles. Experienced staff (1)____ paired with employees who joined within the past year. Mentors and mentees are expected to meet for one hour every two weeks. Participation is voluntary, but those interested should apply (2)____ the human resources portal before June 20. (3)____ Applicants will then be matched according to their department and career goals. We believe the program will strengthen collaboration and help newcomers grow more (4)____. Questions about the program can be directed to the learning and development office.

FOR IMMEDIATE RELEASE Crestwave Appliances Introduces Water-Saving Dishwasher Crestwave Appliances announced today the launch of the EcoRinse, a dishwasher that uses forty percent less water than standard models. (1)____ The appliance also features a quiet-running motor and a sensor that adjusts the cycle to the size of each load. The company says the EcoRinse (2)____ increasing consumer interest in products that lower household utility costs. "Families want to save money and water at the same time," said spokesperson Marcus Bell. The dishwasher will go on sale (3)____ July, and pre-orders will open on the company's website next week. Retail partners have welcomed the product (4)____ enthusiasm.

Dear Ms. Okafor, Thank you for writing to us about the coffee maker you received earlier this week. We are sorry that the water reservoir (1)____ a small leak at the base. After reviewing the photos you sent, we believe the seal on the reservoir was not fitted correctly during assembly. We would like to send you a replacement unit right away, and there is no need to return the (2)____ one. As a gesture of goodwill, we have also added a voucher for twenty percent off your next purchase to your account. The voucher is (3)____ for the next six months. (4)____ Warm regards, Customer Relations Team

NOTICE TO ALL LIBRARY MEMBERS Ashford Public Library Please be advised that our online catalog and self-checkout kiosks will be unavailable from Wednesday, February 4, at 8:00 P.M. until Thursday, February 5, at 6:00 A.M., while we upgrade our computer system. During this window, members will not be able to renew items or place holds online. Borrowing and returning materials at the front desk will continue as normal, and staff will be happy to check out items for you by hand. Any items due on February 5 will not accrue late fees for that day. We apologize for the interruption and thank you for your patience. — Circulation Services

SWIFTBOX MOVERS Your local move, made simple. Relocating across town? Swiftbox Movers handles homes and small offices with care. Our trained crews arrive fully equipped with padding, dollies, and sturdy boxes, so your belongings reach their new home safely. Book your move online before the end of the month and receive a complimentary packing kit, a $60 value. All quotes are flat-rate with no hidden fuel charges, and we offer weekday and weekend slots. Get a free, no-obligation estimate in minutes at www.swiftboxmovers.com or call (555) 0173.

Hassan Farah (1:22 P.M.): Are we still on track to send the signed contract to Delmont by 4? Wendy Cho (1:24 P.M.): The legal team just returned it with two small edits. I need to update the file and reprint. Hassan Farah (1:25 P.M.): How long will that take? Wendy Cho (1:26 P.M.): Twenty minutes, then I'll need a signature from the director. Is she in today? Hassan Farah (1:27 P.M.): She's at lunch until 2. I'll ask her to swing by your desk when she's back. Wendy Cho (1:28 P.M.): That works. We'll still make the deadline.

To: Yuki Tanaka From: Gregory Salas, Volunteer Coordinator Subject: Your shift at the Coastal Cleanup Date: April 9 Dear Ms. Tanaka, Thank you for volunteering for the Bayside Coastal Cleanup on Saturday, April 25. I am writing to confirm your assignment and to share a few reminders. You have been placed with the North Beach team, which will meet at the parking lot on Seaview Road at 8:30 A.M. and finish by noon. Please wear closed-toe shoes and dress for the weather; the forecast can change quickly along the coast. We will supply gloves, bags, and grabbing tools, so you need only bring a refillable water bottle. If you are unable to attend, kindly let me know by April 22 so we can adjust our team assignments. We're grateful for your support. Warm regards, Gregory Salas

HAVERTON — Copperline Roasters, a coffee company that has supplied cafés across the county for a decade, will open a public training lab on Ferndale Street this summer, founder Camille Ndiaye announced. The lab grew out of interest from the roaster's wholesale clients. "Café owners kept asking us to teach their staff how to brew consistently," Ms. Ndiaye said. "Rather than travel to each shop, we decided to build one space where anyone can learn." The lab will host small hands-on sessions on brewing, tasting, and equipment care, capped at twelve participants so each person gets time at the bar. Ms. Ndiaye emphasized that the company's wholesale roasting operation will not be affected and will continue at its current facility. The first block of classes sold out within days, and a second block has already been scheduled for the fall.

MEMORANDUM To: All Field Sales Staff From: Renata Voss, Finance Manager Date: July 1 Re: Switch to the new expense system Beginning Monday, July 14, all travel and expense claims must be submitted through our new online tool, ClaimTrack, rather than on paper forms. The change will speed up reimbursements and give you a clearer view of the status of each claim. To file a claim, log in with your company credentials, photograph your receipts, and attach them directly to each line item. Claims under $200 are approved automatically; claims of $200 or more are routed to your regional manager. Reimbursements are issued every other Friday. Please note that paper receipts no longer need to be mailed to the finance office, as the photographed copies are sufficient. If you need help getting started, a short video guide is posted on the staff portal.

www.marlanaquarium.org/visit Plan Your Visit — Marlan Bay Aquarium Hours: Open daily, 9:30 A.M.–5:30 P.M. Last entry is at 4:30 P.M. Admission: Adults $22, children ages 3–12 $14, under 3 free. Members enter free all year. Tickets bought online are $2 cheaper than at the gate, and we recommend booking ahead on weekends, when timed entry slots often sell out. Getting Here: The aquarium sits on the harbor, a five-minute walk from the Bay Street tram stop. Parking is scarce nearby, so we suggest arriving by tram or bus. Daily Programs: Free feeding talks take place at the main tank at 11 A.M. and 3 P.M., and touch-pool sessions run hourly. All programs are included with admission and require no separate booking.

Reviewed by Dominic R. ★★★★☆ Aeris X2 Noise-Canceling Headphones I bought the Aeris X2 mainly for long train commutes, and they have transformed my daily ride. The noise cancellation is genuinely impressive; the rumble of the carriage all but disappears once I switch it on. The padding is soft, and I can wear them for two hours without discomfort. Battery life is the standout feature — I charge them once a week at most. My only real complaint is the carrying case, which is bulky and doesn't fit easily into a laptop bag. I also wish the controls were a bit easier to find by touch. Still, for the price, these are excellent, and I'd recommend them to anyone who commutes.

Northwind Insurance Group 215 Beacon Street, Calder October 3 Dear Ms. Okonjo, Thank you for being a valued Northwind policyholder for the past six years. We are writing to let you know about an enhancement to your home insurance policy that takes effect at your next renewal on November 1. Starting then, your policy will automatically include coverage for accidental damage to home electronics, such as televisions and computers, at no additional premium. This benefit is being added for all customers who have held a policy with us for more than five years, as a way of thanking you for your loyalty. There is nothing you need to do; the coverage will appear on your renewal documents, which we will send by mail in mid-October. Should you wish to review the details, you can also find them by logging in to your online account. We appreciate your continued trust in Northwind. Sincerely, Harold Bright Customer Care Manager

Brookvale Offices to Install Electric-Vehicle Chargers BROOKVALE (May 6) — Brookvale Business Park, home to more than forty companies, announced that it will install electric-vehicle charging stations throughout its parking areas beginning this autumn. — [1] —. The first phase will add twenty chargers, with room to expand as demand grows. Park director Louisa Prendergast said the project responds to requests from tenant firms. — [2] —. "Several of our companies have shifted to electric fleets, and their staff have been asking where to plug in," she said. The installation will be handled by VoltEdge Systems, a firm that has equipped a number of office campuses in the region. — [3] —. Charging will be free for the first six months, after which a modest per-session fee will apply. Tenants have welcomed the plan. — [4] —. A short guide explaining how to use the chargers will be circulated before they go live.

To: quotes@brightpressprint.com From: n.abioye@gladepark-friends.org Subject: Printing for our autumn festival Date: August 12 Hello, I coordinate the Friends of Glade Park and would like a quote for printing our autumn festival materials. We need 500 full-color programs (12 pages, folded) and 40 large weatherproof signs to place around the park. The festival is on Saturday, October 4, so we would need everything delivered no later than September 29. Our budget is roughly $1,500, including delivery. Because the programs list dozens of event times, accuracy is critical. Would it be possible to see a proof of the program before you print the full run? Please let me know what you can offer. Thank you, Ngozi Abioye

To: n.abioye@gladepark-friends.org From: quotes@brightpressprint.com Subject: RE: Printing for our autumn festival Date: August 13 Dear Ms. Abioye, Thank you for considering Bright Press. We can complete your order within your budget and timeline. For 500 folded 12-page programs and 40 weatherproof signs, the total comes to $1,380, which includes delivery to the park. Our weatherproof signs are printed on rigid board and are rated to withstand rain and wind. To answer your question directly: yes, we always send a digital proof for approval before printing, and for a job with this many event times we would insist on it. Once you approve the proof, printing takes about five business days, so we can comfortably deliver by September 29. To begin, we ask for a 30 percent deposit. Just reply to confirm. Best regards, Marcus Feld Bright Press

www.craftwell-goods.com/jobs Craftwell Goods — Customer Support Specialist (Hillcrest Office) Craftwell Goods designs and sells reusable household products online. We are hiring a Customer Support Specialist to help our customers by email and live chat. Responsibilities: • Respond to customer questions about orders and products • Process returns and exchanges accurately • Flag recurring issues to the product team Requirements: • At least two years of experience in a customer-facing role • Clear, friendly written communication • Comfortable learning new software quickly • Experience with a help-desk platform such as Zendesk is preferred but not required We offer a supportive team, health benefits, and a generous employee discount on our products. This is a full-time, on-site position. To apply, send your résumé and a brief cover letter to jobs@craftwell-goods.com by June 20.

To: jobs@craftwell-goods.com From: priyanka.rao@mail.com Subject: Application — Customer Support Specialist Date: June 8 Dear Hiring Team, I would like to apply for the Customer Support Specialist position. My résumé and cover letter are attached. For the past three years I have worked in customer support for an online clothing retailer, where I answered up to eighty messages a day by email and chat and handled returns. I take pride in writing clear, warm replies that leave customers feeling looked after. Although the posting lists it as optional, I have also used the Zendesk help-desk platform daily in my current role and could contribute from day one. I admire Craftwell's focus on reusable goods and would be delighted to support your customers. Thank you for your consideration. Sincerely, Priyanka Rao

www.harborloft-events.com/spaces Harbor Loft — Event Space Rates Harbor Loft offers bright waterfront rooms for launches, receptions, and team days. Rooms: • The Dockside Room — seats up to 30 — $350 per day • The Mariner Room — seats up to 70 — $550 per day • The Grand Pier Hall — seats up to 160 — $950 per day Catering (per guest): • Morning Spread: coffee, juice, and pastries — $11 • Midday Buffet: hot and cold lunch — $21 • All-Day Plan: morning refreshments plus lunch — $28 (save $4) Each room comes with a screen, sound system, and free Wi-Fi. Bookings must be confirmed at least twelve days ahead. A 10 percent discount applies to bookings of two or more days. To reserve, e-mail bookings@harborloft-events.com with your date, room, and catering choice.

To: bookings@harborloft-events.com From: e.castillo@brightwave-media.com Subject: Booking for product launch on November 12 Date: October 22 Hello, I'd like to book a room for a one-day product launch on Wednesday, November 12. We are expecting 58 guests, so we need a room that comfortably seats that many. Please include the All-Day Plan for everyone, as the event runs from 9 A.M. to 4 P.M. and we'd like to keep guests on-site for meals. We will also need a portable lectern for the presentations, if one can be arranged. Could you send an invoice once the booking is confirmed? Our finance team requires it before releasing payment. Thank you, Elena Castillo Brightwave Media

HARBOR LOFT EVENTS INVOICE #HL-4471 Bill to: Brightwave Media Event date: November 12 Description ............................... Amount Mariner Room (1 day) .................... $550.00 All-Day Plan — 58 guests × $28 ......... $1,624.00 Lectern rental .......................... $35.00 ------------------------------------------------------ Subtotal ............................... $2,209.00 Deposit received (25%) ................. –$552.25 ------------------------------------------------------ Balance due ............................ $1,656.75 Payment due by November 5. Thank you for choosing Harbor Loft.

RIVERSTONE COOKING SCHOOL Summer Weeknight Classes Cook something new this summer! Our hands-on evening classes are taught by professional chefs and meet once a week for four weeks. Kitchens are small, so seats fill quickly — book early. This term's classes: • Fresh Pasta from Scratch • Everyday Thai Cooking • Bread and Focaccia • Knife Skills Basics Fees: $110 per class, or $200 for any two. All ingredients are provided; just bring an apron. Cooking club members receive a 20 percent discount. Register online at www.riverstonecook.com or at the front desk by June 15.

Summer Weeknight Class Schedule — Riverstone Cooking School All sessions run 6:00–8:00 P.M. Class ............................ Day ......... Kitchen Fresh Pasta from Scratch ......... Monday ...... Kitchen 1 Everyday Thai Cooking ............ Tuesday ..... Kitchen 2 Bread and Focaccia ............... Tuesday ..... Kitchen 3 Knife Skills Basics .............. Thursday .... Kitchen 1 Classes begin the week of June 22. Please arrive ten minutes early to your first session to collect your apron loaner if needed.

To: info@riverstonecook.com From: marcus.hale@mail.com Subject: Question about my class dates Date: June 10 Hello, I registered last week for two classes — Everyday Thai Cooking and Bread and Focaccia — and I'm looking forward to them. But I want to make sure I haven't double-booked myself. Could you confirm whether the two classes meet on the same evening? I can only attend one class per night, so if they clash I'd like to move Bread and Focaccia to Knife Skills Basics instead. Also, I'm a cooking club member, so I believe the member discount should apply to my total. Thank you, Marcus Hale

FreshCart Launches Same-Day Delivery in Elmwood FreshCart, the online grocery service, expanded to the Elmwood district this month, becoming the first grocer in the area to offer same-day delivery on orders placed before noon. The company sources much of its produce from farms within the region. To mark the launch, FreshCart is waiving delivery fees on first orders through the end of the month. It also introduced an updated app that lets customers save favorite items and earn a $5 credit for every five completed orders. "Shoppers told us the number-one thing they wanted was groceries arriving the same day, not two days later," said regional manager Dahlia Ferris. "So that became our priority for Elmwood."

★★★☆☆ Reviewed by Colin M. I signed up for FreshCart mostly because of the same-day delivery — a real help on busy weekdays. My first order arrived within a few hours, the produce was fresh, and I liked not paying a delivery fee. My frustration was the app. I tried to save a list of favorite items so I could reorder quickly, but the list kept disappearing, and my order credit never showed up in my account. I placed the order through the website in the end. Customer service was polite and looked into it. I'll keep using FreshCart for the speed, but the app needs fixing.

To: colin.m@mail.com From: d.ferris@freshcart.com Subject: Thank you for your feedback Date: March 18 Dear Colin, Thank you for trying FreshCart in Elmwood and for taking the time to review us. I'm glad the same-day delivery and fresh produce worked well for you, but I'm sorry the app let you down. Our development team has identified and fixed the problem with saved lists, and the order-credit feature is now recording correctly. As an apology, I've added a $15 credit to your account, which you'll see the next time you sign in. Feedback like yours is genuinely useful; it helps us improve the service. I hope your next order goes smoothly. Warm regards, Dahlia Ferris Regional Manager, FreshCart